Privacy Policy
Last updated: June 2, 2025
This Privacy Policy describes how Zeduwue ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at zeduwue.com and any related services, features, or content we offer (collectively, the "Services"). By using our Services, you acknowledge that you have read and understood this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register for an account, enrol in a masterclass, make a purchase, contact us, or otherwise interact with our Services. This may include:
- Full name and display name
- Email address
- Password (stored in encrypted form)
- Billing address and payment details (processed through third-party payment providers)
- Profile information and preferences you choose to share
- Messages, feedback, and support requests you submit
1.2 Information Collected Automatically
When you use our Services, certain information is collected automatically through cookies, log files, and similar tracking technologies, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device identifiers and screen resolution
- Pages visited, time spent, and navigation paths
- Referring URLs and exit pages
- Session identifiers and cookie data
- Course progress and interaction data
1.3 Information from Third Parties
We may receive information about you from third-party services, including:
- Authentication providers if you choose to sign in using a third-party account
- Payment processors confirming transaction status
- Analytics partners providing aggregated usage insights
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and authenticate your identity
- To deliver, personalise, and improve our educational content and Services
- To process payments and fulfil purchases
- To send transactional communications such as enrolment confirmations, receipts, and account notices
- To send promotional communications about new masterclasses, features, or offers, where you have given consent or where permitted by applicable law
- To respond to your enquiries and provide customer support
- To monitor and analyse usage trends and improve platform performance
- To detect, investigate, and prevent fraudulent or unauthorised activity
- To comply with legal obligations
3. Legal Basis for Processing
We process your personal data on one or more of the following legal grounds:
- Contract performance: Processing necessary to provide the Services you have requested or to fulfil a purchase
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving our platform, preventing fraud, and communicating with users, provided these interests are not overridden by your rights
- Consent: Where you have given explicit consent, such as for marketing communications
- Legal obligation: Processing required to comply with applicable laws and regulations
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
| Category | Purpose | Duration |
|---|---|---|
| Essential | Required for core functionality such as login sessions and security | Session or persistent |
| Functional | Remember your preferences and settings | Up to 12 months |
| Analytics | Understand how users interact with our Services | Up to 24 months |
| Marketing | Deliver relevant promotional content, where consented | Up to 12 months |
4.2 Managing Cookies
You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services. Where required, we will request your consent before placing non-essential cookies.
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Service providers: Third-party vendors who assist us in operating our platform, processing payments, sending emails, hosting data, and providing analytics, bound by confidentiality obligations
- Instructors: Where necessary to facilitate course delivery, limited enrolment data may be shared with the relevant instructor
- Business transfers: In connection with a merger, acquisition, or sale of all or part of our business, your data may be transferred to the successor entity
- Legal requirements: Where disclosure is required by law, court order, or governmental authority, or to protect the rights, property, or safety of Zeduwue, our users, or others
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including maintaining your account, complying with legal obligations, resolving disputes, and enforcing our agreements. When data is no longer required, we delete or anonymise it in a secure manner.
Specific retention periods include:
- Account data: retained for the duration of your account and up to 3 years after closure
- Transaction records: retained for up to 7 years for financial and legal compliance purposes
- Support communications: retained for up to 2 years after resolution
- Analytics data: retained in aggregated or anonymised form indefinitely
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training.
No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
8. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data, subject to certain exceptions
- Restriction: Request that we limit the processing of your data in certain circumstances
- Portability: Receive your data in a structured, machine-readable format and transfer it to another provider
- Objection: Object to processing based on legitimate interests or for direct marketing purposes
- Withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such data promptly.
10. Third-Party Links and Services
Our platform may contain links to third-party websites or integrate third-party tools. This Privacy Policy applies solely to our Services. We are not responsible for the privacy practices of third-party sites or services, and we encourage you to review their respective privacy policies before providing any personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account.
Your continued use of our Services after any changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: Zeduwue
- Address: 36/38 Lower Salthill, Galway, Ireland
- Email: contact@zeduwue.com
- Phone: +353 1 454 2679
- Website: zeduwue.com